Terms of Service

1. Description of services

Mabuti provides managed creator recruitment services: we identify, contact, and qualify creators under a client's brand identity and deliver a pipeline of qualified creator leads. The Site is informational and describes our capabilities; it does not itself constitute a binding offer to provide Services. A binding relationship is formed only once a client signs a separate Service Agreement or Statement of Work with us.

2. Client obligations

Clients engaging our Services agree to provide accurate program information (including commission structure, tracking setup, and onboarding process), to respond to qualified leads in a timely manner, and to honor the terms offered to creators during outreach conducted on the client's behalf.

Client warrants that it has the right to authorize outreach conducted under its brand identity, that the brand assets, commission terms, and offer details it supplies to us are accurate and do not infringe the rights of any third party, and that it will handle any creator data it receives from Mabuti in compliance with applicable data protection law.

3. Payment terms

Fees and billing units (per qualified lead or per onboarded creator) are set out in the applicable Service Agreement or Statement of Work. Except as otherwise stated in that agreement, Mabuti invoices monthly in arrears for qualified leads or onboarded creators delivered in the prior period, and payment is due within 15 days of the invoice date. We accept payment by bank transfer or card. We may pause active campaigns on any account with an overdue balance until it is settled.

4. Lead qualification and disputes

A creator lead is billable only if it meets the qualification criteria agreed with the client in writing before outreach begins (see our FAQ and pricing page for the general standard). Lead-qualification disputes must be raised in writing within 10 business days of delivery, identifying the specific leads and the grounds for the dispute. Disputed leads are reviewed against the Ideal Creator Profile agreed for the campaign and the three qualification conditions: ICP match, contact under the client's brand identity, and a positive, proactive response from the creator. Leads not disputed within that 10 business day window are deemed accepted.

5. Confidentiality

Each party agrees to keep confidential any non-public business, campaign, or creator information shared during the engagement, and to use it only for the purpose of performing or receiving the Services. This obligation survives for 3 years after termination of the engagement. It does not apply to information that is or becomes publicly available through no fault of the receiving party, was independently developed without reference to the disclosing party's confidential information, was lawfully received from a third party without restriction, or is required to be disclosed by law or court order.

6. Intellectual property

The Site and its content, including text, graphics, and design, are owned by Mabuti or its licensors and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited license to access the Site for internal business evaluation purposes only, and may not reproduce, distribute, or create derivative works from it without our prior written permission.

7. Prohibited uses

You agree not to:

• Use automated means (bots, scrapers) to access the Site for monitoring or copying content.
• Introduce viruses, malware, or other technologically harmful material.
• Attempt to gain unauthorized access to the Site or the systems on which it runs.

8. Disclaimer of warranties

The Site is provided on an “as is” and “as available” basis. Mabuti makes no warranties, express or implied, as to the Site's operation or the information it contains, and your use of the Site is at your own risk.

9. Limitation of liability

To the fullest extent permitted by law, Mabuti and its affiliates will not be liable for indirect, incidental, or consequential damages, or for any loss of profits or revenue, arising from use of the Site or the Services, whether in contract, tort, or otherwise. Mabuti's aggregate liability arising out of or relating to an engagement is capped at the total fees paid by Client in the 6 months preceding the claim. This section applies in addition to, and does not limit, any liability provisions in the applicable Service Agreement or Statement of Work.

10. Termination

Either party may terminate an engagement on 30 days' written notice, or as otherwise provided in the applicable Service Agreement or Statement of Work. On termination, Client remains responsible for payment for all qualified leads delivered up to the effective date of termination, and any leads already in progress at that date will be delivered and invoiced in the ordinary course. We may suspend or restrict access to the Site for any user who violates these Terms.

11. Governing law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in Palm Beach County, Florida, and each party waives any objection to venue in those courts.

12. Changes to these terms

We may modify these Terms at any time. Changes are effective when posted on this page. Continued use of the Site after changes are posted means you accept the revised Terms.

13. Contact us

Questions about these Terms can be sent to contact@mabuti.io or via our contact page.